FAQ - frequently asked questions

1. How long does delivery take?

Due to increased order volumes and the current global situation, delivery of your goods typically takes 5-10 business days, but it can occasionally take longer in exceptional cases. However, we always strive to optimize our delivery times for you.

2. Where is my order?

Did you not receive an email with your shipment details? You should receive this within 1-4 days after your order confirmation or purchase.

If you have not received it, please first check your spam folder, and if you do not find it there, feel free to send us an email at info@trysitbag.com or contact us through the contact form.

3. What are the shipping costs?

We deliver your order completely free of charge.

4. Can there be hidden costs?

5. How can I reach customer service?

Anytime at info@trysitbag.com or through the contact form - our team is happy to help!

6. Is there a discount code or similar?

Yes! When you buy at least two products, you receive a quantity discount. The more you buy, the more you save!

7. How often do you update your assortment?

Every time we notice there is a demand for a new product and the current one is not in high demand, we replace it with a new, unique, innovative, and exclusive product, so grab it while you can!

8. How quickly will a product be back in stock?

We do our best to ensure all items, sizes, and colors are always available. Unfortunately, due to high demand, there are sometimes shortages.

9. I am not satisfied - what can I do?

You benefit from a 30-day money-back guarantee*. You can initiate a return at any time within 30 days after receiving your package without any reason, and we will refund you 100% of the purchase price!

If you would like to initiate a return, please send us an email at info@trysitbag.com for more information.